Introduction to Never Split the Difference
0:02 YouTubers commonly here today. I normally make videos for e-commerce beginners, but today I wanted to do a book review for you guys. That book is called Never Split the Difference by Chris Voss.
0:13 The audiobook version that I enjoyed was read by a guy named Michael Kramer. So, to get into this book by Chris Voss called Never Split the Difference, the book is based on Voss's experience as an FBI negotiator and later as a consultant.
0:36 Essentially, Voss worked for the FBI as a crisis negotiator for many years. He helped negotiate for kidnapping victims and worked through a lot of really high-intensity situations where every single move and word he said had to be highly calculated. He was working with very difficult, dangerous, and violent people, not his co-workers, but of course, the people that he was tasked with negotiating with. A lot of people were willing to use extreme measures to get what they want, and he had to take that into account so that he did not essentially give up the situation.
1:28 He said one of the things I really appreciate that he says is, 'The worst scenario we could have is that we give the kidnappers the money and the victim dies anyway.' He said that's partly why it's so important to learn negotiation tactics. I think really for agreeable people, I tend to be somewhat agreeable. Sometimes agreeable people have the tendency to fail to negotiate on their own behalf. And so that's partly why I wanted to enjoy this audiobook; it was exactly my thought that it would teach me some negotiation tactics and ways that I can negotiate on my own behalf.
2:04 I think it did a really good job of that. The audiobook lasted about eight hours and seven minutes, and I enjoyed it over the course of several long drives. It felt very action-packed and dense, in the sense that I did have to take time to process what I learned. I had to stop it at a couple of points and really think about what Voss had just written because it's really intense stuff and it really can be really enlightening to learn these negotiation tactics.
Negotiation Tactics Beyond Fighting
2:37 Of course, in the book, you know, he's talking about these high-intensity situations. It talks about some business dealings, but these can apply to the smallest areas of your life, even if you're just negotiating with a friend or a family member, a college professor, you know, whoever it may be you find yourself negotiating with. You can use these tactics to sort of work on your own behalf.
3:01 He has mastered these tactics and explains them in a way that will help agreeable people understand. Because I think the first thing that might come to your mind if you tend toward agreement is that you might think, 'I don't want to disagree with people. I don't want to fight with people.' But negotiation is not fighting with people. Negotiation is not hurting people. Negotiation is simply arguing on your own behalf.
3:25 And that's something that is really underrated and underestimated. Even something in a scenario like going for a promotion, these tactics can be used. In some countries, haggling is prevalent. These tactics can be used. There's a lot of different scenarios that this is already helping me with in my life, and it's improved my communication with people a lot.
3:47 The book does a really good job of teaching you how to be a good listener, which is something I don't think people think of when it comes to negotiation. I think when people think of negotiation, they think, 'I'm gonna tell you why I'm right, and if you agree, I win.' And that's not really the way this should be approached. It should be approached in that you're negotiating on your own behalf, and the end result is gonna be mutually beneficial.
Mutually Beneficial Outcomes and Value
4:11 You might think, 'Well, if he's the go-to guy with these violent people, why is a non-violent and beneficial outcome?' Well, it's beneficial because it's unlikely that they actually are interested in death. For them to go to prison for a long time is a better result than them being free to do violence. And it's a better result than them being good because now, some people argue this, but in the United States, we tend to value life more than some other countries.
4:43 Now, that's, you know, a controversial statement, but I tend to think that there's some merit to it. I tend to think that it's not totally wrong to say that we have a great track record of dealing with these negotiation systems because we've mastered these systems and developed these systems.
5:01 Experts like Voss do offer consulting. In my opinion, he was very tactfully plugged the consulting business. He didn't push it and attempt to make offers, but he explained how it worked and explained how he teaches different high-level people on how to improve their negotiations and how to negotiate what they want.
5:20 You know, if you're making a high salary, it comes time to negotiate a raise. You know, a 10% difference could mean thousands and thousands of dollars. And when invested, you know, how one small decision could mean the difference of millions of dollars over the course of your career and lifetime and investing.
Long-Term Value of Negotiation Skills
5:39 So, keep in mind that what we're learning about negotiation, we're learning about these different tactics. We're not just thinking short-term. We don't want to just, you know, win at all costs. We want to really think about the long-term and the compounding effects of winning and the compounding effects of losing.
5:59 I think this book is highly valuable. I would recommend it to any kind of entrepreneur, anybody in a high-pressure job, anybody that's looking to move up in the world, looking to do better for themselves, looking to improve their situation. Even something like buying a house, you know, you gotta bring negotiation skills when you're doing these things.
6:20 And it's not just for high performers or people in special positions, but really, I think everybody can benefit from this book. I think that if you have a lot of negotiation experience, it may not cover new material for you. Maybe you have 10 years of experience or 20 years of experience where you feel like it won't offer a lot.
6:40 And even in that case, I think that if it brings an idea to you in a different light, with a little bit different words, it could be very valuable to you. And that's why I like the audiobook is I am hearing it read in somebody else's words. I'm not just sort of summarizing in my own mind, but I'm hearing it with certain tones and emphasis that might be a little bit harder to get just reading the book.
Audiobook Format and Recommendations
7:04 I really enjoy reading, but I also have to drop it. I inevitably have to run errands, spending time in the car, and that's where this audiobook format is really powerful.
7:15 Anyway, I'm not sponsored at the current time, but I definitely recommend Audible. If you like reading, if you like audiobooks, I find the service to be valuable. I think I pay like fifteen dollars a month and I get two credits, which are good for a book each month. And then I can buy additional credits if I go through that, but I find that I could only really go through two books a month or so with the amount that I drive.
7:40 Anyway, thank you for watching. My name is Alex Connelly. I'm making videos about different subjects. This video is a book review, a little bit different than my e-commerce focus and travel focus. But anyway, thank you for watching until next time.